Are your mobile users submitting forms that seemingly use old form connectors? Have you noticed PDF’s being generated with an older Word/Excel template? Are updated form connectors only working for some of your mobile users, but not everyone? Perhaps it is because you were unaware that form connectors are “version-based”.
What does this mean?
It means that by default, each time you update form connectors, the update will only work for the users that have the latest version of the form deployed to them. For example, let’s say you just published a “Daily Work Report” as version 1. Then you realize that you forgot to add a date field to auto-capture the date of the report. The first thing that you will need to do is create a new version of the “Daily Work Report” in the form designer. Now at this point in time, any updates to the form design AND connectors will ONLY be applied to version 2. Therefore, the users testing version 2 will be using the updated connectors, and all those still on version 1 will be using the old.
This is by design. Forms can have many versions with additional fields or deleted fields. Likewise, form connectors need the ability to support as many versions.
So what if you run into a scenario where you need to update the connectors for a previous version? Luckily, there is a way to do this. First, you will need to navigate to the form settings in the web dashboard. On the right hand side of the screen is a section called “Version History”. By default, the context is always the latest version created. You will notice that the latest version is highlighted yellow. To change the version context, simply click on any previous version. Once you do this, any changes you make will be applied to the version you’ve selected.
I hope this article saves you time as you continue creating mobile forms on the Forms On Fire Platform. If you have any additional questions contact our outrageous support team at 1-425-214-1920.